Best CRM Software Systems in 2024
Zoho CRM is an excellent option for businesses with remote teams and hybrid working arrangements. I really like how the system simplifies remote work management and helps you create uniform, specific workflows for teams in various locations.
In companies where office attendance is not compulsory, maintaining high standards across the board can be challenging. However, Zoho CRM’s customizable workflow options effectively address this concern.
The well-stocked Zoho marketplace offers more than 1,000 apps. I was pleased to see the number of communication and collaboration apps this CRM tool offers, including popular software such as Slack, Mailchimp, Google Workspace, GoTo Meeting, Docusign and Everbrite.
All users get access to Zoho’s impressive omnichannel platform that supports mass and one-way communication with customers by phone, email, social media, messaging apps and even website chatbots.
The Zoho mobile app is particularly impressive. It offers full functionality for both managers and agents. Many platforms treat mobile apps as an afterthought, but that’s not the case for Zoho. I was pleasantly surprised by how effectively Zia, the platform’s AI assistant, works on the mobile app, helping staff members complete routine tasks and manage their days effectively.
