Sudan: 92 NGOs urge re-establishment of telecommunications infrastructure

May 15, 2024 (KHARTOUM) –  At least 92 humanitarians, civil society, human rights organizations and members of the #KeepItOn coalition have urgently appealed for the re-establishment of telecommunications infrastructure across the entire Sudan.

The call came in the wake of the devastating humanitarian crisis in the country.

Sudan, aid agencies say, has become the world’s worst displacement crisis and is on the brink of becoming the world’s worst hunger crisis. In total, more than half of Sudan’s population, nearly 25 million people, need humanitarian assistance.

Over a year of relentless warfare and indiscriminate violence have reportedly destroyed several homes, towns, livelihoods as well as critical civilian infrastructure.

Indiscriminate attacks and disruption of telecommunications by warring parties have severely affected civilians’ ability to cope with the effects of the war and aid workers’ capacity to deliver essential services, with local responders most severely impacted.

Both sides have consistently used targeted attacks on telecommunication infrastructure or the imposition of bureaucratic restrictions (such as the banning of the importation and use of certain satellite-internet devices). severely impacting civilian populations.

When available, internet access has been instrumental in assisting civilians share and receive critical and often lifesaving information, including about safe areas and routes. Civilians also use the internet to access cash and bank transfers, often receiving support from relatives living overseas, which for many has become a lifeline, allowing them to purchase the most basic necessities like food and water.

Local aid groups, who have been the first and main responders in most conflict-affected parts of the country, rely heavily on telecommunications to reach vulnerable communities and receive funding for their lifesaving activities.

In areas where formal telecommunication is barely functioning, both civilians and local responders, such as Emergency Response Rooms (ERRs), often connect through informal Starlink internet cafes. Humanitarian organizations also rely on functional telecommunications to coordinate and deliver relief efforts safely, particularly to provide cash assistance into the most remote areas.

A nationwide telecommunication shutdown in February 2024 left almost 30 million Sudanese without access to the internet or telephone calls for more than a month.

Across the country, those experiencing the horrors of war have been separated from and unable to contact their families and loved ones. While some levels of services were restored in the east of the country, large swathes of territory remain disconnected from the network providers, such as Zain, MTN and Sudani – namely the Darfur region, and parts of Khartoum and the Kordofans.

The same areas are also the most exposed to conflict and risk of famine, making the consequences of telecommunications blackout even more life-threatening.

Meanwhile, the petitioners urged all stakeholders to ensure the uninterrupted provision of telecommunication services in Sudan, saying any shutdown of telecommunication services is a violation of human rights and may be considered to be a collective punishment that will not only isolate individuals from their support networks but also exacerbate the already dire economic situation facing millions.

Further calls were made to parties to the conflict to refrain from attacking, destroying, damaging or otherwise rendering inoperable telecommunications infrastructure, facilitate the rehabilitation of damaged systems, and ensure telecommunication services are accessible to all, regardless of where they live.

In addition, appeals were also made for development donors and financial institutions to support the development of the telecommunication sector in the longer term, by promoting decentralized infrastructure and reducing barriers for smaller businesses to enter the telecommunications market.

“The United Nations, through the Emergency Telecommunications Cluster, must urgently increase emergency telecommunication capacity in Darfur and the Kordofans, and provide access to the services to all humanitarian actors, including expanding its services to civilians until other options become available”, concluded the petition.

(ST)