Innovation and Productivity with Generative AI

Hitachi and Google Cloud announced a multi-year partnership to help further accelerate enterprise innovation and productivity with generative AI. Hitachi will form a new business unit focused on helping businesses solve industry challenges with Gemini models, Vertex AI, and other cloud technologies, and it will also adopt Google Cloud’s AI to enhance its own products and services. Through the partnership, Hitachi will further accelerate the growth of Lumada, its core digital business, and help to advance operational efficiencies for the Hitachi Group.

Led by GlobalLogic, a provider of digital engineering and a subsidiary of the Hitachi Group, the companies will establish the Hitachi Google Cloud Business Unit and the Google Cloud Center of Excellence (CoE) to more rapidly scale Google Cloud technology to new and existing enterprise customers. Additionally, Hitachi will collaborate with Google Cloud to incorporate training on Google Cloud’s GenAI as part of Hitachi’s GenAI Professional training program. The program will help to deepen the expertise and managed services available through these business units, which will help to ensure large-scale organizations have access to the resources needed to fundamentally improve how they operate with AI.

Additional focus areas of the partnership will include:

• New GenAI solutions for software modernization and customer service: Hitachi will use Gemini models to build solutions that help businesses to more efficiently modernize legacy software systems, and it will adopt Google Cloud Contact Center AI to power more effective and accurate customer service experiences. For instance, using Google Cloud Agent Assist, customer service representatives can be supported with real-time knowledge assistance and resolution suggestions to help them be more productive and provide better service. The new solutions will be compatible with GlobalLogic’s Platform of Platforms architecture, which is designed to help address the needs of intelligent enterprises.

• Enabling safer, more secure GenAI solutions for on-premises and cloud environments: Hitachi’s new solutions will support customers running both on-premises and in the cloud, helping to enable enterprises to modernize operations while retaining existing IT environments. The solutions will also be compatible with Virtual Storage Platform One, so that users can build GenAI applications using data stored on Hitachi Vantara’s hybrid cloud platform.

• Joint go-to-market initiatives: Hitachi and Google Cloud will better align their sales, marketing, and engineering teams to help ensure that customers across multiple industries have access to the resources needed to more optimally deploy and manage GenAI projects through Hitachi Google Cloud Business Unit and Google Cloud CoE. This will include the GenAI Professionals that Hitachi trains on Google Cloud technology.

• Strengthen GenAI talent development: Hitachi’s GenAI Professionals play a critical role in supporting their customers’ transformation with AI, and Hitachi will train more than 50,000 GenAI Professionals through its global training program. As part of the program, Hitachi will include training on Google Cloud’s GenAI solutions and AI technology.