Talkdesk and Cognizant Team to Accelerate Artificial Intelligence-Powered Customer Experience
The initiative combines Cognizant’s deep consulting, technology modernization, and industry expertise with the Talkdesk vertical industry clouds and unique AI-powered contact center as a service (CCaaS) offering to expand enterprise customer adoption of AI-led CX solutions.
The relationship offers both companies’ customer bases access to enhanced CX solutions, improved services, and innovative AI offerings.
This joint approach will accelerate Talkdesk recognition and growth with large enterprise organizations and support Cognizant’s goal of increasing its CX footprint globally.
Al Caravelli, senior vice president of Partnerships and Alliances at Talkdesk, said, “We are delighted to partner with Cognizant to continue our global growth momentum. GenAI offers unparalleled opportunities for enterprise companies to enhance and find hidden opportunities in customer experience. Many enterprise organizations trust Cognizant to help them modernize and transform their customer experience, and through this collaboration, we look forward to bringing our GenAI offerings to more enterprises.”
Talkdesk is at the forefront of the CX industry through groundbreaking generative artificial intelligence (GenAI) innovations in the contact center and a robust suite of integrated CX applications and products tailored to specific use cases in industries such as healthcare, financial services, and retail. In recent weeks, the company introduced several industry-first GenAI innovations in CX, including Talkdesk Ascend Connect, Talkdesk Autopilot for Banking, Talkdesk Autopilot for Retail, and Talkdesk Autopilot for Healthcare.
Sandra Notardonato, senior vice president of Alliances and Partnerships at Cognizant commented: “Talkdesk helps companies embrace a new era of automation and intelligence with unique AI-powered contact center solutions. Following decades of CX market leadership, integrating Talkdesk AI solutions into our offerings was a logical next step to ensure we continue transforming contact centers and customer experience through personalized, intelligent service and operational efficiencies.”
