Optimizing Patient Outcomes Through CX Data Analysis w/ Arkansas Foundation for Medical Care

CX Today’s Charlie Mitchell hosts Nathan Ray, SVP of Business Operations at Arkansas Foundation for Medical Care (AFMC).

Broadcast from CCW 2024 in Las Vegas, we discuss how the AFMC is striving to optimize patient outcomes, considering:

1. How it’s using data analysis and mining to bolter patient experiences.
2. The value of spreading contact center insights across the healthcare organization.
3. Other key takeaways from the AFMC’s session at CCW 2024. 

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