Senior Director of Product – BigTime Software, Inc.

BigTime Software is seeking a Senior Director of Product to design, build and execute on the vision of our best-in-class PSA. As a veteran product leader, you will take our fast-paced & dynamic team to the next chapter of our growth. This is an exciting opportunity to lead a team of talented individuals who guide some of our most vital product areas; focusing on seamless roadmap execution and delighting our customers. The right candidate will not only be an innovative leader, they must also be passionate about rolling up their sleeves to deliver on the product strategy and roadmap execution, and deliver results.
Who is BigTime?
We’ve proudly been featured on Inc’s 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,500 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry.
BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Boston, Phoenix and most recently, expanding internationally. We’ve proudly be named on Crain’s Best Places to Work 2 years in a row — if you’re motivated to join a hyper growth organization, we’re eager to talk to you.
What You’ll Be Accountable For:

• Lead the product managers responsible for the consultant experience (time, expense, projects), reporting & analytics, integrations, and BigTime AI
• Develop and lead the long-term product vision, strategy and roadmap for the portfolio of products
• Deliver, innovate and grow the product portfolio with user-centric experiences in close collaboration with UX designers, product managers, and engineers.
• Champion the “Voice of the Customer” from discovery all the way to execution – reviewing usage trends, engagement, pathing and more.
• Key partner with GTM leadership on market trends and competition, contributing to our thought leadership strategy.
• Oversee internal relationships with Marketing, Sales, Implementation, Success and Support to ensure customer satisfaction, a healthy feedback loop – delivering on constant innovation.
• Complete ownership of release schedule & ongoing prioritization

Who You Are:

• 10+ years experience in product management within a SaaS organization.
• 5+ years experience leading teams and developing product managers.
• Customer-centric approach to understanding insights and championing their voice.
• Experience leading & implementing an Agile/Scrum environment.
• Experience with a wide variety of product lines/offerings, preferably in enterprise SaaS.
• Ability to prioritize features and create roadmaps backed by data-driven business cases.
• Natural ability to prioritize features and create roadmaps
• Proven track record of delivering data-driven and automated solutions from concept to successful launch. Experience in growth product management is a plus.
• Experience with business intelligence solutions, concepts, and methodologies with visualization tools like Power BI, Tableau, Looker, Sisense, Domo or similar.
• Understanding of AI concepts and how they can be applied to solve business or customer problems

What We Offer:

• Competitive salary and a quarterly bonus
• Company pays 100% of benefits, including medical, dental, vision, disability and life insurance
• 401k with generous company match
• Paid Parental Leave & Access to Parently platform
• Hybrid work schedule – In office 2-3 times a week
• Generous time off and paid company holidays
• Weekly Lunch Credit via GrubHub and company paid GrubHub+ (free unlimited delivery)
• Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water
• Company provided latest technology & software tools
• Chicago & Boston office offer onsite gym

As a Leader, you have significant experience with these foundational competencies:
Strategic Decision Making; The ability to develop a long-term vision and plan for the organization, and to make decisions that align with that vision. The ability to make tough decisions, often with limited information and in complex situations, and to consider the potential impact of those decisions on the organization. Staying focused on goals.
Innovation & Change Management; The ability to anticipate and navigate change within the organization, and to lead others through transitions. Strong understanding of need for change in high-growth environment. The ability to think creatively and to foster a culture of innovation within the organization. Willingness to think outside of the box and try new strategies.
Communication; The ability to communicate effectively with all stakeholders, both verbally and in writing. Ability to adapt communication style to different audiences. Ability to deliver compelling executive-level presentations, including board level presentations, story telling through the utilization of business and data insights.
Emotional Intelligence; The ability to understand and manage one’s own emotions and those of others. Ability to use that understanding to build strong relationships and influence others. The ability to empathetically give feedback and execute Radical Candor as needed.
Team Building & Leadership; The ability to build and lead high-performing teams. Ability to develop and coach team members to reach their full potential. The ability to create an environment of collaboration and support on the team and foster a sense of safety. Service leadership skills. Sharing power, putting the needs of others first and helping people develop and perform as highly as possible.
Operational Acumen; Making data-driven decisions. The ability to establish KPIs effectively. Tying operations to numbers. Objectively evaluate team performance using healthy metrics. The ability to understand and manage financial resources effectively and to make sound financial decisions for the organization.