Ascension spokesperson provides update on cybersecurity event

HENDERSON, Ky. (WEHT) – Officials with Ascension St. Vincent say they are working toward completing electronic health record restoration across the entire ministry by June 14.

A spokesperson with Ascension said Ascension Rx retail, home delivery and specialty pharmacy sites are now open and able to meet prescription needs. A statement also said that healthcare providers are able to transmit prescriptions electronically and can send prescriptions to Ascension Rx pharmacies for their patients.

A cybersecurity issue disrupted clinical operations at Ascension last month.

You can read the full statement from the Ascension spokesperson below:

Ascension continues to work expeditiously alongside industry-leading cybersecurity experts in our efforts to safely restore systems across our network. Please know our hospitals and facilities remain open and are providing patient care. Patients should continue to visit the regional updates portion of this webpage for the latest information on a state-by-state basis.

As we have previously communicated, restoring Electronic Health Record (EHR) access has been among the top priorities of our recovery process. We are encouraged to report positive developments in these efforts and can announce that we have successfully restored EHR access in our Florida, Alabama and Austin markets.

Based on what we have learned about this process to date, we are working toward completing EHR restoration across our entire ministry by the end of the week ending June 14.

As EHR is restored across the entirety of our networks, clinicians will be able to access patient records as they did prior to this incident. While these are promising developments in our recovery efforts, our investigation into this incident remains ongoing, along with the remediation of additional systems. This is a complex process, and it will still take time to complete.

Additionally, Ascension Rx retail, home delivery and specialty pharmacy sites are now open and able to meet your prescription needs. This means that healthcare providers are able to transmit prescriptions electronically and can send prescriptions to Ascension Rx pharmacies for their patients.

Finally, we again want to thank our patients and community for your support through this time and to our dedicated clinicians who continue to provide quality care.

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