Bitrix24 review: A highly customizable CRM solution for small businesses

All rates and fees are current as of May 18, 2024, and are subject to change.

Bitrix24

Base price:	Starting at $49 per month
Free trial length:	15 days
Free plan available:	Yes

Bitrix24 service plan overview 

Bitrix24 offers a range of different plans for users which each offer a 15-day free trial. The vendor’s entry-level plan is the Basic Plan, which supports five users with collaboration channels (one-to-one chats and channels), video conferencing for up to 48 people, task management capabilities, and a contact center with built-in telephony and live chat.  

Best Bitrix24 CRM plan for small businesses: Basic

The best plan for small businesses is the Basic plan because it offers all the core functionalities of a CRM and more at low cost. It’s an entry-level plan with collaboration channels, task management, sales pipeline planning, a contact center, and website builder all bundled into one. 

If you need to support more than five users, we recommend upgrading to the Standard plan. This will give you support for up to 50 users and offer additional capabilities, such as segment-based email marketing. 

Other Services Bitrix24 Offers 

Bitrix24 is far more than just a basic CRM, as the provider offers a range of other services including:

• Document management: Upload and edit documents in real time with up to 20 employees at once. 
• Task automation: Assign tasks, automatically create recurring tasks, track time taken to complete tasks, and switch between a list or Kanban board. 
• Collaboration channels: Create one-to-one chats, public and private group chats, and store between 5GB to 3TB of data. 
• Video conferencing: Set up video conferences for up to 48 people, blur your background, and share your screen.
• Website builder: Create a website for mobile/tablet/PC users, choose from site templates from Bitrix24.Market, with unlimited web pages and between 5GB to 3TB website storage. 

The Bitrix24 platform and customer support 

Bitrix 24’s website and user interface are generally easy to navigate. At times, the admin account dashboard can appear quite unwieldy but it offers all the basic navigation you need in one place. 

Unfortunately, Bitrix24’s customer support is quite limited. While the organization maintains a help desk, technical support specialists are only available to users with a paid plan via a live chat during business hours (Bitrix24 has an office in Virginia in the United States on Eastern time hours and Limassol Cyprus on Eastern European time).  

Is Bitrix24 secure? 

When it comes to security, Bitrix24 offers customers a wide range of protections. For instance, all data transfers are carried out over a secure sockets layer (SSL)-encrypted connection with a 256-bit key. The organization stores the data of each customer organization separately, both at the database and cloud storage level to reduce the chance of unauthorized access. 

It’s worth noting that Bitrix24 stores customer data in Virginia and in Frankfurt, Germany with Amazon Web Services (AWS). This service maintains a number of security certifications including the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), International Organization for Standardization (ISO) 27001, SOC/1/2/3, Directive 95/46/EC, and Payment Card Industry Data Security Standard (PCI DSS) Level 1. 

Users also have the option to enable two-factor authentication (2FA) on their accounts via the Bitrix OTP and Google Authenticator apps, which they can use to generate one-time password codes. This makes it harder for unauthorized individuals to log in with a stolen password. 

Bitrix24 user reviews 

Customer reviews of Bitrix24 are generally very positive overall, with the solution scoring 4.1 of 5 on G2, 4.2 on Capterra, and 4.2 on Gartner. Positive reviews highlight how Bitrix24 offers an all-in-one communication platform and task management tool. 

One of the most common complaints from customers was the overall lack of support provided by the vendor. Most notably, support was restricted to users on certain packages and chat support was extremely limited in the assistance that it offered to end users. 

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