Bitrix24 review: A highly customizable CRM solution for small businesses
With over 15 million customers, Bitrix24 is one of the most popular customer relationship management (CRM) solutions on the market today. Whether you require a basic lead management platform, task tracking, collaboration channels, a contact center, or website builder, Bitrix24 has it all.
Bitrix24 offers small businesses with a highly configurable solution they can use to create, assign, and manage tasks. With a free forever plan that allows for unlimited users, and paid plans starting as low as $49 per month, it is an ideal tool for small teams that want to start optimizing the sales process.
All rates and fees are current as of May 18, 2024, and are subject to change.
Bitrix24
| Base price: | Starting at $49 per month |
| Free trial length: | 15 days |
| Free plan available: | Yes |
Bitrix24 service plan overview
Bitrix24 offers a range of different plans for users which each offer a 15-day free trial. The vendor’s entry-level plan is the Basic Plan, which supports five users with collaboration channels (one-to-one chats and channels), video conferencing for up to 48 people, task management capabilities, and a contact center with built-in telephony and live chat.
| Plans | Free Trial or Plan Available? | Features | Pricing |
|---|---|---|---|
| Basic | Yes; 15-day free trial and free forever plan | 24GB Includes 5 users 1 account administrators Collaboration, tasks and projects, CRM, Bitrix24 sign, drive, contact center, website builder, and online store |
$49 per organization, per month |
| Standard | Yes; 15-day free trial and free forever plan | 100GB Includes 50 users 5 account administrators Everything in Basic plan plus; segment-based email marketing, online documents, and administration |
$99 per organization, per month |
| Professional | Yes; 15-day free trial and free forever plan | 1,024GB Includes 100 users 10 account administrators Everything in Standard plus sales intelligence, workflow automation, and human resources (HR) |
$199 per organization, per month |
| Enterprise | Yes; 15-day free trial and free forever plan | 3TB Includes 250 users 25 account administrators Everything in Professional plus unlimited branch accounts, high-performance enterprise cluster, and encryption at rest. |
$399 per organization, per month |
| Basic | |
|---|---|
| Yes; 15-day free trial and free forever plan | |
| 24GB Includes 5 users 1 account administrators Collaboration, tasks and projects, CRM, Bitrix24 sign, drive, contact center, website builder, and online store |
|
| $49 per organization, per month | |
| Standard | |
| Yes; 15-day free trial and free forever plan | |
| 100GB Includes 50 users 5 account administrators Everything in Basic plan plus; segment-based email marketing, online documents, and administration |
|
| $99 per organization, per month | |
| Professional | |
| Yes; 15-day free trial and free forever plan | |
| 1,024GB Includes 100 users 10 account administrators Everything in Standard plus sales intelligence, workflow automation, and human resources (HR) |
|
| $199 per organization, per month | |
| Enterprise | |
| Yes; 15-day free trial and free forever plan | |
| 3TB Includes 250 users 25 account administrators Everything in Professional plus unlimited branch accounts, high-performance enterprise cluster, and encryption at rest. |
|
| $399 per organization, per month |
Best Bitrix24 CRM plan for small businesses: Basic
The best plan for small businesses is the Basic plan because it offers all the core functionalities of a CRM and more at low cost. It’s an entry-level plan with collaboration channels, task management, sales pipeline planning, a contact center, and website builder all bundled into one.
If you need to support more than five users, we recommend upgrading to the Standard plan. This will give you support for up to 50 users and offer additional capabilities, such as segment-based email marketing.
Pros
- Collaboration chat channels
- Project management
- Contact center
- Website builder
Cons
- Lack of workflow automation
- Capped at 5 users
- Limited support
- No real-time document editing
Other Services Bitrix24 Offers
Bitrix24 is far more than just a basic CRM, as the provider offers a range of other services including:
- Document management: Upload and edit documents in real time with up to 20 employees at once.
- Task automation: Assign tasks, automatically create recurring tasks, track time taken to complete tasks, and switch between a list or Kanban board.
- Collaboration channels: Create one-to-one chats, public and private group chats, and store between 5GB to 3TB of data.
- Video conferencing: Set up video conferences for up to 48 people, blur your background, and share your screen.
- Website builder: Create a website for mobile/tablet/PC users, choose from site templates from Bitrix24.Market, with unlimited web pages and between 5GB to 3TB website storage.
The Bitrix24 platform and customer support
Bitrix 24’s website and user interface are generally easy to navigate. At times, the admin account dashboard can appear quite unwieldy but it offers all the basic navigation you need in one place.
Unfortunately, Bitrix24’s customer support is quite limited. While the organization maintains a help desk, technical support specialists are only available to users with a paid plan via a live chat during business hours (Bitrix24 has an office in Virginia in the United States on Eastern time hours and Limassol Cyprus on Eastern European time).
Is Bitrix24 secure?
When it comes to security, Bitrix24 offers customers a wide range of protections. For instance, all data transfers are carried out over a secure sockets layer (SSL)-encrypted connection with a 256-bit key. The organization stores the data of each customer organization separately, both at the database and cloud storage level to reduce the chance of unauthorized access.
It’s worth noting that Bitrix24 stores customer data in Virginia and in Frankfurt, Germany with Amazon Web Services (AWS). This service maintains a number of security certifications including the Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), International Organization for Standardization (ISO) 27001, SOC/1/2/3, Directive 95/46/EC, and Payment Card Industry Data Security Standard (PCI DSS) Level 1.
Users also have the option to enable two-factor authentication (2FA) on their accounts via the Bitrix OTP and Google Authenticator apps, which they can use to generate one-time password codes. This makes it harder for unauthorized individuals to log in with a stolen password.
Bitrix24 user reviews
Customer reviews of Bitrix24 are generally very positive overall, with the solution scoring 4.1 of 5 on G2, 4.2 on Capterra, and 4.2 on Gartner. Positive reviews highlight how Bitrix24 offers an all-in-one communication platform and task management tool.
One of the most common complaints from customers was the overall lack of support provided by the vendor. Most notably, support was restricted to users on certain packages and chat support was extremely limited in the assistance that it offered to end users.
Compare Bitrix24 alternatives
Is Bitrix24 right for you?
Bitrix24 is ideal if you’re part of a smaller organization that wants a CRM solution with task management and integrated communication channels. It has everything a small team needs to start optimizing the sales process.
However, it’s not necessarily a fit for every team. If you’re part of a team that requires more proactive customer support you may want to look to another solution. Likewise, the vast range of features offered by Bitrix24 can be overwhelming to those who aren’t prepared to spend the time configuring the platform.
Frequently asked questions
Is Bitrix24 a CRM?
Yes, Bitrix24 is a CRM that comes with lots of bolt-on capabilities. These include collaboration channels, task management, project management, document management, video conferencing, website creation, and HR automation.
Does Bitrix24 have a free plan?
Yes, Bitrix24 offers a free forever plan for an unlimited number of users. The plan comes with 5GB of online storage and supports collaboration chats, high-definition (HD) video calls, basic task management, a contact center, and a website builder.
How can I contact Bitrix24 support?
Paid users can contact Bitrix24 via the dashboard by clicking on the “My plan” widget, navigating to the support block, and clicking on the “Ask question” button. This will open a live chat with the customer support team.
