CIB warns of call centres using ‘deepfakes’ made from generative AI

CIB said when people receive a phone call or a video call, they should pay attention to details like the tone and rhythm of speech. If the tones are distorted or the rhythm of speech is too smooth, the voice may be generated by AI.

Also, when they receive a video call, people should check to see if the lips are moving naturally or not. The call recipient should also ask the caller about things that only family members know, CIB advised.

People buying products or investing in schemes should also carefully check their bank accounts before transferring funds.