CRM Pricing Guide 2024
CRM costs will typically vary depending on the size of your business and how many users you need to support. Continue reading below as we lay out the general CRM costs for small, medium and enterprise-sized businesses.
How Much Does a CRM Cost for A Small Business?
Small teams will often pay the least for their small business CRM solution, typically around $10-$40 a month for the lowest-tier CRM plans. These may not have the robust features of higher tiers. However, they typically have enough storage and functionality that smaller teams need to start scaling their business.
Some small teams may be able to take advantage of the free versions of a few of the CRMs listed here. These free plans are wonderful choices to help small businesses find a budget-friendly CRM solution as they grow operations.
HubSpot offers a comprehensive free version of its CRM that supports unlimited users with no expiration date. Zoho CRM and Freshsales also offer free plans that support up to three users each. Pipedrive and Monday.com don’t have free plans, but they have the cheapest starting prices compared to the other platforms and helpful features to support small teams.
How Much Does a CRM Cost for A Medium Business?
Medium businesses will likely pay more than small teams since they need to support a greater number of users. However, they typically don’t need to pay for the highest-tier enterprise solutions that most CRMs offer.
These businesses can pay upwards of a few hundred dollars a month for their CRM, depending on how many team members they need to support. Medium businesses likely require more advanced features than small teams, meaning they may need to price up to access such capabilities as marketing automation, project management or sales forecasting.
Teams of this size should make a thorough assessment of the exact tools and capabilities they require from their CRM to avoid overpaying for higher-tier plans that they don’t fully utilize. Most CRMs have helpful plan options for medium businesses, including Zendesk, with robust features for managing the customer experience.
How Much Does an Enterprise CRM Cost?
Large teams will pay the most for CRM software because they likely require an enterprise solution that is customized to their needs. Most CRM platforms do not share their enterprise plan pricing publicly and require you to request a quote. However, large businesses can expect to pay more than what a medium-sized business pays, which may be a few hundred or even thousands of dollars per month.
These plans are more expensive, though they are meant to support large businesses that have thousands of employees. They also don’t typically include extra features, but an expanded version of the next highest tier. So, the higher price matches the greater capacity requirements that large businesses have.
