Don’t fall into the AI buzzwords trap when evaluating vendors
A few years ago, I failed to ask the right questions when purchasing a vehicle that boasted “full self-driving.” Today, that car still does not have that capability, according to my colloquial understanding of those words.
Where did I go wrong? I didn’t ask more questions about the claim. What does ‘full’ mean? For that matter, what does ‘self-driving’ mean when I’m required to be in the car, paying attention, with my hands on the wheel the whole time? I failed to ask whether it was currently available or even what timeline it was on. Not in the first couple of years after purchase, apparently!
In terms of shoddy implementations, chatbots can be a challenge. Lots of companies think you can fine-tune an LLM on your data and magically get a personalized AI chatbot. They spent spectacular amounts of money building bots only to see spectacular failures. Some bots have given customers crazy discounts, sold them a competitor’s product, given financial and legal advice, and so on.
