Microsoft and Cognizant team up to boost enterprise Copilot adoption

However, Marr said that the reduced need for labor due to AI automation does not necessarily translate into reduced costs. While AI can streamline workflows and enhance productivity, there’s a significant investment in AI infrastructure, training, and ongoing maintenance, he said.

“Moreover, the value delivered by AI goes beyond simple task automation — it includes enhanced innovation, improved quality, and additional capabilities that would otherwise require extensive human resources,” he added. “Therefore, while AI can reduce manual labor, its impact on costs should be viewed within the broader context of the added value it brings.”

AI concerns remain

While the collaboration between Microsoft and Cognizant might help CIOs better integrate generative AI into their enterprise strategies, its use still carries uncertainties, Marr said.