Online Accounting Company’s AI Was Not What Everyone Thought

You won’t be able to trust anyone after this story. If you ever wondered if AI functions are actually performed by real people, you aren’t (that) crazy. A former employee of QuickBooks, an online accounting company, Mike Rundle revealed why 7-10 years ago, users could wait hours for its software’s AI to count their money. 

It turns out, there was no AI. Users would upload receipts and expect artificial intelligence to identify the expense amount and category automatically, but in reality, it was workers in the Philippines who calculated that. So if your app took a while, it meant they were just asleep.