OpenVault Utilizes Generative AI to Enhance its Troubleshooting Solutions for Broadband Networks
OpenVault is leveraging the power of Generative AI to significantly and securely expand the capabilities of its Proactive Network Maintenance (PNM), Profile Management Application (PMA) and other troubleshooting solutions for broadband networks.
OpenVault, the only provider of solutions for both PNM and PMA, is integrating an array of AI functionality that will complement existing, trusted machine learning algorithms to optimize the convergence of wired and wireless networks. OpenVault AI applications are vendor agnostic and are being designed to simplify interactions with any operator’s customer service and field personnel and to expedite troubleshooting.
To protect broadband provider and consumer data, OpenVault is building on Open Source AI – not OpenAI or Chat GPT – to host and train AI models that are specific to the needs of its broadband industry customers. These models will be trained on historical and current data and applications – most notably OpenVault’s unique trove of network health and subscriber behavior statistics – that are unique to DOCSIS, Wi-Fi, and 5G networks and other operator needs.
The initial use case, a multifaceted support tool for technicians, is anticipated for later in the current quarter.
Brady Volpe, Chief Product Officer for OpenVault
AI will be a force multiplier for broadband technical teams, but the industry needs to take great care in choosing the right solutions. Because the safety of data needs to be paramount, operators need to ensure that their AI implementations are decoupled from corporate tools such as OpenAI.
Tony Costa, Chief Technology Officer for OpenVault
Training, understanding impairments and optimizing networks in real time are applications that are ripe for AI. By combining our expertise, our vast data insights into network performance and consumer behavior, and the power of Generative AI we can singularly focus on helping our customers make the most of technology convergence.
