Salesforce Expands Slack AI

Salesforce has added capabilities to its Slack AI, which uses companies’ conversational data to help users work faster and smarter.

Slack AI now includes the following:

• A new recap feature that delivers a daily morning digest containing summaries of the channels that users follow.
• Search answers that deliver personalized, intelligent responses to conversational questions with direct citations to relevant Slack messages.
• Conversation summaries that generate highlights from accessible channels and threads, with clear sources included in each summary.

Slack also now integrates withEinstein Copilot, a conversational AI assistant for Salesforce CRM, allowing users to bring AI-powered CRM insights directly into Slack.