SAP will acquire WalkMe to support end-users and Business AI
SAP has announced that it will acquire WalkMe, a leader in digital adoption platforms (DAPs), to enhance the customer experience and enrich SAP Business AI offerings.
The envisioned partnership will help end users on their transformation journeys by complementing SAP’s Business Transformation Management portfolio around SAP Signavio and SAP LeanIX solutions with WalkMe’s guidance and automation solutions.
As part of the acquisition, SAP and WalkMe are planning to integrate the upcoming WalkMeX copilot, which will use WalkMe’s contextual awareness and AI to suggest the best next step for any workflow, with SAP’s copilot Joule, projecting to boost AI assistants and productivity gains for all SAP customers.
WalkMeX has the capability to always be on, serving as an overlay to any application, including copilots from different vendors that companies use in their landscapes.
Additionally, SAP shared that integrating distinctive e-learning features in the SAP Enable Now solution with WalkMe will form the center of SAP’s people-centric transformation approach.
The companies added that despite the acquisition, WalkMe will continue to support non-SAP applications.
“Applications, processes, data and people are the four key elements of a successful business transformation,” said Christian Klein, CEO and member of the Executive Board of SAP SE.
“By acquiring WalkMe, we are doubling down on the support we provide our end-users, helping them to quickly adopt new solutions and features to get the maximum value out of their IT investments.”
Dan Adika, CEO of WalkMe, also commented on the announcement: “We are thrilled to join forces with SAP. This acquisition marks a significant milestone in our journey, providing us with the resources and customer base necessary to enhance our product offerings and expand our market reach.
“By leveraging SAP’s extensive ecosystem, we are poised to unlock substantial growth opportunities and deliver even greater value to our customers. Together, we look forward to a future filled with innovation and exceptional service.”
