ServiceNow & Microsoft Partnership Driving Enterprise Gen AI

With more than half of consumers in the US having already utilised generative AI (Gen AI) tools, from AI-powered chatbots to image generators, the era of Gen AI in the enterprise is upon us. Having evolved from novelty to necessity for modern enterprises, AI models that can generate human-like text, code, images and more are being rapidly adopted to boost productivity and unleash new creative capabilities.

From powering virtual assistants to boost customer experience, to leveraging intelligent search and summarisation, generative AI tools are transforming how people work. Now, ServiceNow and Microsoft have announced an expansion of their strategic alliance that combines both organisations’ AI capabilities into a seamless enterprise experience.

ServiceNow and Microsoft: Extended partnership to improve enterprise worker experience

Announced at ServiceNow’s annual customer and partner event, Knowledge 2024, the centrepiece of the partnership is the integration between ServiceNow’s and Microsoft’s Gen AI assistants – Now Assist and Copilot respectively. As a result of the alliance, both companies say the two AI assistants will be able to intuitively interact and hand off tasks to each other, based on an employee’s particular needs at any moment.

For example, a worker could start with Microsoft Copilot to draft a document, then seamlessly engage Now Assist to incorporate knowledge from enterprise systems and data. Alternatively, Now Assist could tap into Copilot’s document creation powers for tasks like building a presentation.