What is Salesforce AI Cloud: Should you subscribe?

No unified interface for AI Cloud

Although Salesforce is promoting the AI Cloud as a bundled offering via a Cloud Starter Pack, which costs $360,000 annually including a free AI-readiness assessment from Salesforce Professional Services, it does not have a single, unified interface, the company said.

“A lot of the AI cloud will actually manifest as assistants across different cloud offerings that we have, for example, Sales GPT in Sales Cloud, Marketing GPT in Marketing Cloud, and Service GPT in the Service Cloud,” said Jayesh Govindarajan, senior vice president of data science and engineering at Salesforce.

“However, if you are an independent service vendor and you want to create your own prompts, the AI Cloud will offer a separate local console with a low-code experience for training large language models,” Govindarajan said, adding that Salesforce had already signed up with service partners, including Accenture, Deloitte, and PwC.